Cx Advisory

2 weeks ago

Bengaluru, India HireZi Full time

**Job Category**:Consulting**Job Type**:Full Time**Job Location**:BangaloreCoimbatoreGurgaonMumbaiPune**Remote**:HybridPermanent Remote**Client Domain**:Analytics**Client**:MNC**No. 1 leading analytical and technology company with 10+ locations globally** and part of largest group with 68000 employees in 145 countries generating 10+ billion USD revenue which is bigger than Wipro, Tech Mahindra, Mphasis, Zensar.

**Role**: CX Advisory

**Experience**: 15 to 20 years

**Office Locations**: Mumbai, Bangalore, Pune, Coimbatore

**Key Responsibilities**:

- Act as a CX champion in engaging clients and internal organization to improve customer experience
- Lead new business opportunities for CX by building relationship with Sales Leads in Qualtrics and within Client
- Manage and grow key clients across APAC and EMEA regions through design and delivery of impactful CX programs
- Develop CX strategy and roadmap including voice of customer feedback system for clients across sectors and across regions
- Advise clients in improving their customer experience by recommending and providing point of view on customer listening systems - gathering customer insights, driving ROI, optimizing customer touchpoints and channels
- Lead CX improvement projects and initiatives that positively transform the client’s endto
- end experience

**Job Requirements**:

- Overall, 15+ years’ experience with minimum 6 to 7 years of CX practitioner/manager/consulting experience managing CX programs and/or delivering CX consulting services
- Has a strong understanding of good research methodology, survey design and data analysis
- Must have Executive Presence. Strong decision-making, problem-solving skills, writing and presentation skills
- Ability to work independently and with a team consisting of executives, project stakeholders and project team members
- Ability to work effectively with people at all levels in an organization - c-suite to operational leaders to frontline employees
- Consultative and relationship builder who can quickly understand client needs and requirements
- Willingness and ability to travel up to 25-30%
- Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
- Effective communication of complex ideas both verbally and in writing
- Exceptional analytical and problem-solving skills
- CCXP certification preferred
- Qualtrics and/or Medallia experience preferred
- Proven track record driving positive change in a complex environment; exceptional change management skills
- Understands and can teach CX methods and tools
- Comfortable with fluidity/changes in responsibilities across projects

**Education Requirements**:

- Bachelor’s degree or greater is required. (Preferred in IT, Marketing, Consumer research,
- Social sciences, Psychology, Economics or Econometrics.)
- Advanced (Master’s or PhD) degree in a research or business-centric field

  • CX Strategy Manager

    2 days ago

    Bengaluru, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • CX Strategy Manager

    6 days ago

    Bengaluru, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • CX Strategy Manager

    6 days ago

    Bengaluru, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • CX Strategy Manager

    5 days ago

    Bengaluru, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • CX Strategy Manager

    5 days ago

    Bengaluru, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...

  • 15h Left: CX Strategy Manager

    5 days ago

    Bengaluru, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...

  • SAP Cx Solution Value Adoption Advisor-bangalore

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Experience Manager

    1 week ago

    Bengaluru, Karnataka, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • Customer Experience Visionary

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    **Job Overview:**">We are seeking a visionary CX Design and Strategy Leader to drive our customer experience transformation. This is an exceptional opportunity for a seasoned professional to join our team and shape the future of our organization.The successful candidate will be responsible for designing and delivering exceptional customer experiences across...

  • ▷ (Immediate Start) Leader of Customer Experience

    5 days ago

    Bengaluru, India Licious Full time

    At Licious, we are reimagining how India experiences meat and seafood. We’re building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity decision-making. As we scale, we’re looking for a Leader of CX Design & Strategy to design and deliver delightful experiences across all customer touch points -...