Partner Support Associate
2 weeks ago
The major focus of the PSA includes:
- Resolving basic problems while referring to more complex problems to Managers, Specialist, or the Client Success Delivery team.
- Helping new users through the post-training learning and acclimation process.
- Trafficking one-off advertising requests according to client specifications
- Processing data changes requested by the client.
- Retrieving and sending files to clients as needed.
- Maintaining call center tickets, tracking information completely and accurately.
- Interacting with partner services teams’ daily basis to ensure client satisfaction.
- Providing assistance with user guides, tutorials, and quick tips to benefit the client.
- Providing support and assistance on special assignments.
- Providing monthly departmental reporting.
The SR must be flexible and able to accommodate a variety of priorities.
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