Bhms, Bams, Bds, Bpt, Bums, Hiring

2 weeks ago

Bengaluru, India Acme Services Full time

Qualification : BAMS, BHMS, BDS, BPT, BUMS

***TPA Exprience 6 months required***

*Planning and supervising changes and managing the daily operations of customer service.
- Setting up and meeting performance goals and targets.
- Maintaining current knowledge of industry new developments, productions, and involvement in network, and communication.
- Recording statistics, performance levels and feedback from clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes. Reviewing the staff's performance, determining training needs, and scheduling training sessions.
- Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with - the concerned departments to settle the query. - Resolving escalations from other departments
- Responsible to monitor Key Performance Indicators - Responsible for corrective and Preventive action
- Responsible to ensure Inspection and Correct response to customer calls. - To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements, and Renewal of policies
- To ensure that the TAT of ID cards and claims for designated Corporate are within the parameters defined. Retention of clients. Meeting key stakeholders for weekly/monthly/quarterly review

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- TPA/ Insurance: 1 year (preferred)

**Speak with the employer**
+91 7738172255
- Health insurance

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