Workforce Support Technician
1 week ago
**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**
**Who We Are **
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role**:
Providing high quality IT support to the GBS Hyderabad users. Work closely with key business Stakeholder to understand the business requirement and fulfill any IT requirements. Supporting end-users in finding resolutions for their inquiries.
**Your Role Accountabilities**:
**Operations and Administration**
- Manage and lead the IT support team of contractors in Hyderabad and provide IT support to APAC users.
- Participate in decision making to embrace better customer service and work with local business in accordance.
- Communicate with the local business with respect to all IT services provided and address all concerns and issues identified by the business.
- Support and embrace the global standards related to both hardware and software for the Hyderabad/APAC users.
- Provide remote/virtual support using Zoom or other remote tools available to technicians.
- Provide escalation support from level 1 support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
- Work on Global Service Desk incidents/requests that are routed to the Global Service Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests.
- Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.
- Manage local and regional vendors to ensure the delivery of IT services that are both cost effective and of the highest quality.
**STRATEGY, Escalations, Collaboration, and Documentation**
- Collaborate with key stakeholders to understand business needs and dependencies to better align the support requirements.
- Record Incidents accurately and timely in the ServiceNow ticket management system accurately and clearly articulate strategic issues and provide relevant, logical options for solving them.
- Communicate with 2nd line support teams for incident follow ups or escalations.
- Ability to identify, modify, create, and work with Knowledge Managers as it relates to outdated documentation.
- Keeping customers informed on their open tickets.
**Misc.**
- Supporting Windows, macOS, IOS and Android operating systems.
- Supporting Apple, Dell, and Lenovo devices.
- Supporting printing and MFP setups in the WBD environment.
- Occasional business travel may be required, and your involvement will be expected when circumstances permit.
- Participation in global projects may be required to deliver new services.
- Any other ad hoc responsibilities as requested by the Manager.
**How We Get Things Done**
**Championing Inclusion at WBD
-
Desktop Support Technician
2 weeks ago
Hyderabad, Telangana, India Apple Full time**Summary** Posted: 2 Dec 2024 Role Number**:200580651** Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing...
-
IT Support Technician
1 week ago
Banjara Hills, Hyderabad, Telangana, India CJ konsultants Full timePosition: IT Support Technician Location: Banjara Hills - Must have knowledge in Control system, Audio visual, Networking - Must know Security & Access Control system - Must coordinate with clients, Vendors, Manufacturers Pay: ₹20,000.00 - ₹25,000.00 per month Shift: - Day shift **Experience**: - Control system: 1 year (required) - Audio visual: 1...
-
Iti Technician
2 days ago
Hyderabad, Telangana, India Junna Solar Systems Limited Full time**Position**: ITI Technician - Production **Location**: Kukatpally, Hyderabad **Qualification**:ITI (Electrical/Electronics/Mechanical) **Experience**: 0-2 years in manufacturing/solar module production **About Junna Solar Systems Limited** - Established in 2012 in Hyderabad, Junna Solar is a leading solar PV module manufacturer and EPC solutions...
-
Its Workforce Analyst
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeDescription IT Services Variable is looking for a Workforce Analyst who can be a part of a fast-paced capacity planning and workforce management team The ideal candidate is a leader with demonstrated ability to implement workforce management methodologies process mapping and optimization techniques and make data driven decisions for project deliverables ...
-
Iti Technician
11 hours ago
Hyderabad, Telangana, India Junna Solar Systems Limited Full time**Position**: ITI Technician - Production **Qualification**:ITI (Electrical/Electronics/Mechanical) **Experience**: 0-2 years in manufacturing/solar module production **About Junna Solar Systems Limited** - Established in 2012 in Hyderabad, Junna Solar is a leading solar PV module manufacturer and EPC solutions provider across India, with a workforce of...
-
Tech Lead
1 week ago
Hyderabad, Telangana, India Warner Bros. Discovery Full timeWelcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators...
-
Workplace Support Technician
1 week ago
Hyderabad, India IQ-EQ Full timeCompany Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** We have an exciting opportunity for an experienced, innovative,...
-
End User Support Technician
4 days ago
Hyderabad, Telangana, India Ensono Full time**About us (Ensono)** **Responsibilities**: We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply. **Experience...
-
Technician Helper
2 days ago
Hyderabad, Telangana, India BABDE Full timeJob Title: Helper - Internet Service Location: Asif Nagar Department: Operations/Technical Support Reports To: Field Technician/Team Lead **Salary**: - 13 to 15 in hand Job Summary: Key Responsibilities: Assist Field Technicians with the installation of internet service equipment such as routers, modems, and cables. Help in laying out, pulling, and...
-
Hyderabad, Telangana, India Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 15 years of experience in business development, commercial partner management or consulting. - Experience in supporting senior executives (e.g., C-Level, etc.). **Preferred qualifications**: - MBA or Master's degree, or equivalent practical experience. - Experience...
