Associate

2 days ago

Nariman Point Mumbai Maharashtra, India Stonestry Full time

**About Us**:Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stone manufacturer with four decades of experience. With multiple in-house quarries, state-of-the-art facilities, and access to some of the most exclusive quarries in India, Stonestry specializes in sourcing, designing, and delivering premium-quality quarzitic sandstone, limestone, basalt, marble, schist, slate and granite.
**Job Summary**:Associate
- Customer Support will be responsible for handling customer accounts, managing order processing, coordinating with production teams, and ensuring seamless communication with customers. The role requires strong attention to detail, proactive follow-ups, and the ability to manage multiple priorities effectively.

**Responsibilities**:
**Order Management and Customer Coordination**:1. Oversee end-to-end order processing, including pricing for select customers.2. Ensure timely adherence to the order dispatch schedule and proactively address delays.3. Monitor and coordinate sample dispatches, ensuring prompt follow-ups with customers.4. Provide weekly updates to customers on their order status, addressing any concerns proactively.5. Participate in weekly customer calls to discuss updates, resolve queries, and strengthen customer relationships.
**Internal Coordination and Process Management**:1. Work closely with production facilities to align order dispatches with production timelines.2. Collaborate with internal teams to ensure seamless execution of customer orders and commitments.3. Track and analyse customer complaints, providing solutions to enhance service quality.
**Reporting & Follow-ups**:1. Maintain accurate records of orders, dispatch schedules, and customer interactions.2. Prepare and present reports on customer account status and order fulfilment metrics.3. Escalate unresolved issues to senior management and suggest process improvements.
**Requirement**:
1. Bachelor’s degree in Business Administration, Supply Chain, or a related field.
2. 2-4 years of experience in customer support, order processing, or sales coordination roles.
3. Strong analytical and problem-solving skills with an ability to handle escalations.
4. Proficiency in CRM software, MS Office (Excel, Word, PowerPoint).
5. Excellent communication and negotiation skills to manage internal and external stakeholders.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
**Preferred Experience**:
1. Experience in manufacturing, logistics, or supply chain management is a plus.
2. Prior experience in handling international customers and export documentation will be an added advantage.

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Work Location: In person

  • Client Relations Associate

    12 hours ago

    Nariman Point, Mumbai, Maharashtra, India GEEBEE Education Pvt. Ltd Full time

    Being well informed and updated about the admission process of Overseas universities. - Assisting the associates with the admission process to Overseas Universities. - Coordinating and follow ups with the Overseas Universities to generate offer letters for the students. - Follow up on pending documents, extensions, deferrals or any other requirements with...

  • Associate

    4 hours ago

    Nariman Point, Mumbai, Maharashtra, India Stonestry Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    About Us: Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stone manufacturer with four decades of experience. With multiple in-house quarries, state-of-the-art facilities, and access to some of the most exclusive quarries in India, Stonestry specializes in sourcing, designing, and delivering premium-quality quarzitic...

  • Capital Market

    2 weeks ago

    Nariman Point, India MindField Ventures Full time

    Job Location: Nariman Point Capital Market - Trade Associate Must know Excel Capturing Trade Details MIS, Reporting to Senior Job Type: Full-time Pay: ₹20, ₹30,000.00 per month Work Location: In person

  • Technology Associate

    2 weeks ago

    Nariman Point, India V. K. Lalco Group Full time

    Scratch PHP experience is a must. Experience in designing responsive Adoptive websites using HTML5, CSS3, targeting all devices Experience with Object Oriented JavaScript -Experience JQuery, AJAX and, Mobile. Building efficient, reusable well-designed, and high-quality front-end systems Delivering a complete front end application/website. Writing...

  • Operations Executive

    1 week ago

    Nariman Point, Mumbai, Maharashtra, India Outleap Geebee Education Full time

    Being well informed and updated about the admission process and entrance examinations of overseas universities. - New Zealand, Canada, Switzerland etc. - Coordinating with Branches/ Associates for pending documents and payments. - Maintaining good relationships with the branches and associates - Working on specific targets and at the same time, earn...

  • Counsellor

    2 weeks ago

    Nariman Point, Mumbai, Maharashtra, India GEEBEE Education Pvt. Ltd Full time

    Job Description for Counsellor: - Responsible for assisting students in shaping their career overseas. Guiding the student on study options available in overseas universities as per their profile. Responsible for prompt reply to students’ queries. Being well informed and updated about the admission process and entrance examinations of overseas...

  • CA Articleship

    2 weeks ago

    Nariman Point, India V SINGHI & ASSOCIATES Full time

    Job description for CA Article. Exposer to statutory audit. Internal audit of listed entities. Forensic audit. Due Diligence. Income tax & GST compliance and advisory. Investigation assignments. Accounting Automation. Stipend: First year - Rs. 10,000 Second Year - Rs. 12,000 Work From Office Office Address:- V. Singhi & Associates 61, 6th Floor,...

  • Laundry Supervisor

    11 hours ago

    Nariman Point, Mumbai, Maharashtra, India Profimount Consultants Private Limited Full time

    **We have Opening for our client in Hospitality/ Hotel Industry** **Job Description - Laundry Supervisor** - Managing the day-to-day operations of the plant laundry and uniforms, ensuring the quality standards and meeting the expectations of our guests and Associates. - Manage and supervise the contracted laundry and dry cleaning services of Associates...

  • Associate

    12 hours ago

    Nariman Point, Mumbai, Maharashtra, India Singhania & Co. LLP Full time

    **Qualifications** **Core Expertise: Drafting Agreements** - Legal Skills - Corporate Experience - Excellent research and drafting skills - Thorough knowledge of Indian laws and regulations - Good understanding of corporate and commercial law, intellectual property rights, arbitration, and litigation - Ability to analyze complex legal issues and provide...

  • Sales Intern

    2 weeks ago

    Nariman Point, Mumbai, Maharashtra, India Forest Hills Tala Pvt Ltd Full time

    **Roles & Responsibilities**: - **A Sales Intern, or Junior Sales Associate, is someone who assists senior sales staff in an entry-level role while gaining experience in the field.**: - **Preferably Females**: - **English is Mandatory** **Job Types**: Full-time, Fresher **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak...