Officer - Operations (Ff)

**Role: Export Operations (Band 1 - Team Member)
**Location: Mumbai
The global Freight Forwarding operations of **DP World **is looking for a passionate and enthusiastic individual to contribute to the global initiative at **DP World **in capacity of an team member for Freight & Forwarding back office operations. This role will report into supervisor, FF operations in India and functionally collaborate with stakeholders across the regions. It is a combination of team & process lead as well as Individual contributor role.
- Key ResponsibilitiesThe Team member is responsible to handle one or more of the following tasks:

- Receive shipments from Customer Management.
- Review and process shipments / bookings
- Arrange Carrier booking
- Coordinate transport
- Coordinate Customs handling
- Coordinate and support Shared Service activities, where applicable
- Arrange house BL or carrier BL in time
- Submit pre-alert for HBL’s
- Ensure job files are always complete and correct, including milestones and additional documents,

preferably electronically

Exception handling and reporting statuses and exceptions to CS, supporting CS in finding solutions and alternatives when needed.**Role Responsibilities**
- **Receive booking and Plan Shipment**
- Ensure job is complete and correct, if not: act or escalate
- Plan shipment as per instruction
- Book with Carrier as per allocation Confirm booking with Carrier and issue booking confirmation
- **Receive Cargo and Arrange VAS services**
- Co-ordinate cargo receipt for LCL shipments
- Create / Update load plan for shipments in the system
- Create/Send Self Delivery Instruction to Customer Management as applicable
- Instruct MCT operator for pickup arrangement Execution of the Delivery Proposal
- **Receive & prepare Shipping documents**
- Receive & Prepare Shipping Instructions
- Update systems and create draft HBL/ MBL & send for verification
- Amend HBL/MBL if required and prepare the final HBL/MBL
- Create and send draft house bill of lading
- Send shipping instructions to carrier
- Ensure Draft carrier BL is checked and approved
- Receive final carrier bill of lading from carrier
- Select and submit jobs for pre-alert
- Send AMS/ACI or other required filings Request invoice from Carrier and forward to Operational Accounting for processing
- **Data quality & SOP’s**
- Ensure integrity of data entered into systems.
- Update milestones in systems
- Upload E-Docs in system
- Follow-up with Customer Management teams for resolution of issues/queries + ensure timely response to customer Update, maintain and create customer specific SOPs
- **Exception handling**
- Handle all exceptions during and after shipment execution
- Ensure proper information to all parties involved Solve exception or assist in resolution**Must - Have Technical Skills and Experience
- More than 2 years of experience Forwarding / Supply Chain operations / shipping business
- Passion for problem-solving and tenacity to resolve challenging situations.
- Strong conviction, open to consider alternative points of views.
- Strong change agent; effective communicator, well respected by peers & subordinates.
- Excellent communication and interpersonal skills.
- Ability to deal with high levels of ambiguity and perform under time pressure
- Self-starter and self-motivated requiring little support from others.
- Manage overview of inbound and/or outbound shipments, ensuring all necessary steps including booking, documentation, ETA tracking, release, customs, transportation are done in a timely fashion
- Managing various updates in planning system, taking responsibility for the data integrity
- Develop strong understanding of customer needs through building a close relationship
- Identify areas of improvements and actively supporting the implementation of agreed improvements, products and systems
- Maintain a commercial and cost-optimization focus,
- Respond to ad hoc situations and deliver best in class solutions

**Good to have skills**
- Fluent in English
- Creative problem solving with continuous improvement mindset
- Thorough understanding of key events and players in the logístical import & export flow