Support Associate ewa Reports/ Hana Db/ Archiving/troubleshoot/ Bangalore 3-5 Years

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About Team**

This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

**What you'll do**:

- Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
- Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
- Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
- Collaborate with teams in other regions and/or functions across the globe
- Actively provide customer feedback to development based on delivery
- Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
- Be engaged on the latest technologies and SAP products
- Be accountable for projects and services and deliver Enterprise Support services / projects
- Drive new initiatives and activities
- Develop new service contents, trainings, specifications and documentation
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

**What you Bring**:

- 3-5 years of relevant experience in SAP products and technology required.
- Exposure to project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
- Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
- Strong knowledge of databases (database design, efficient queries).Database performance tuning & administration (preferably HANA) would be required.
- Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
- Understanding of Data Volume Management (DVM) techniques & basic knowledge on Data Archiving in SAP HANA systems would be a plus
- Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
- Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
- Work with geographically distributed teams seamlessly.
- Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
- Proven knowledge about SAP Services & Support Portfolio

**Educational Qualifications and Skills/Competencies**
- Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
- Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
- Technology: ABAP / Netweaver (Basic to Advanced knowledge)
- Application: S/4 HANA - SAP Cloud Platform or SAP Cloud Applications
- Programming skills
- Database skills - SAP HANA
- Proficient English language skills
- Technical inquisitive nature with strong analytical and problem-solving skills

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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