Renewal Executive

4 days ago


Malad East Mumbai Maharashtra, India immortal facility management Full time

We’re seeking a proactive and customer-friendly Renewal Executive to engage with existing members, ensure timely renewals, and strengthen long-term relationships.

Key Responsibilities

Contact existing subscribers whose memberships are nearing expiry.

Explain renewal plans, added benefits, and new offers to encourage continuation.

Update customer records and renewal status accurately in the CRM.

Handle customer feedback or minor service issues tactfully to ensure retention.

Coordinate with operations or support teams for any member-related queries.

Meet monthly renewal and upselling targets.

Share customer insights and renewal trends with management regularly.

Required Skills & Qualifications

0-2 years of experience in renewals / telecalling / customer retention / inside sales.

Excellent verbal communication skills in English & Hindi (regional language an advantage).

Pleasant telephone manner and persuasive communication ability.

Organized, reliable, and customer-service oriented.

Education

Minimum: HSC or Graduate in any stream

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Experience**:

- Renewal Executive : 5 years (required)
- Customer retention: 5 years (required)
- Inside sales: 5 years (required)
- Travel planning: 5 years (required)

**Language**:

- English (required)


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