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Tellecaller

2 weeks ago

Mohali Punjab, India CREATIVE FUTURE CONSULENZA Full time

**Outbound Calls**:

- Make outbound calls to potential and existing clients to promote products/services.
- Conduct surveys or gather feedback to improve customer experience.
- **Customer Engagement**:

- Answer inbound calls and respond to customer inquiries promptly.
- Provide information about products, services, and promotions.
- **Lead Generation**:

- Identify and qualify leads through effective questioning and conversation.
- Schedule appointments or follow-up calls for the sales team.
- **Database Management**:

- Maintain and update customer records in the database accurately.
- Track and report on call outcomes and customer interactions.
- **Sales Support**:

- Collaborate with the sales team to ensure a smooth transition of leads.
- Assist in achieving team sales targets and objectives.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers.
- Address customer complaints and resolve issues efficiently.

**Qualifications**:

- High school diploma or equivalent; a bachelor’s degree is a plus.
- Previous experience in telemarketing or customer service is preferred.
- Strong verbal communication skills and a pleasant phone demeanor.
- Proficiency in using CRM software and Microsoft Office Suite.

**Preferred Skills**:

- Ability to work in a target-driven environment.
- Strong persuasive and negotiation skills.
- Good listening skills and empathy towards customer needs.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person