International Voice Process- Freshers Can Also Apply

1 day ago

Thane, India TRIGENT SOFTWARE INC Full time

Schedule/reschedule first day of work for the employees and sharing necessary information.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction

**Requirements**:
Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.

Experience working and delivering under strict timeline.

Should have neutral accent

Excellent communication skills (verbal and written).

An ability to handle sensitive and confidential information.

Agile and flexible with work schedule.

Experience working and navigation on multiple systems/tools.

Logical and analytical thought process.

Willing to work in any US shift (EST/CST/MST/PST).

Willing to work in rotational shifts and rotations week off as and when required

Two way cab facility will be provided

Contact Chithra

**Job Types**: Full-time, Fresher, Contractual / Temporary
Contract length: 12 months

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Night shift
- Rotational shift
- US shift

Work Location: In person

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