Workplace Technologies Google Helpdesk Technician
6 days ago
**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**Department Overview**: Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
**Scope of Responsibilities / Expectations**
- ** Respond to all tickets in a timely and efficient manner**
- ** Document all resolutions to tickets in a clear and concise manner**
- ** Manage the ticket lifecycle from intake to closure**
- ** Report on ticket metrics, including average response time and resolution time**
- ** Stay up-to-date on the latest Google Workspace features and functionality**
- ** Provide training and support to users on new Google Workspace features and functionality**
- ** Work closely with other members of the Workplace team to resolve complex issues**
**Desired Background/Knowledge/Skills**
- ** Bachelor's degree in Computer Science, Information Technology, or a related field**
- ** 2+ years of experience in a helpdesk or technical support role**
- ** Strong understanding of Google Workspace**
- ** Experience with troubleshooting mobile devices is a plus**
- ** Familiarity with ServiceNow is a plus**
- ** Excellent communication and interpersonal skills**
- ** Ability to work independently and as part of a team**
- ** Strong problem-solving and analytical skills**
- ** Ability to work under pressure and meet deadlines**
**Basic Requirements**:
- ** Bachelor’s degree in Computer Science, Computer Engineering or a related field**
- ** Familiarity with Google Workspace**
**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced
**Referral Payment Plan**: No
**_ EEO Statement_**
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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