Accounts Payable Sme

Job ID:39107
Location:Mumbai: Solitaire Corporate Park
Position Category:Finance
Position Type:Employee Regular

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

**Role purpose**:

- The role has day-to-day operational responsibility and ownership for the performance of the Purchase To Pay (P2P) processes in line with LRQA’s key objectives.
- The role holder supports the GPO by inputting into, monitoring and reporting against the outsourced service levels with Infosys to ensure that the service is provided in line with LRQA’s Finance Strategies, Policies and Procedures, contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s).
- The role is also responsible with the GPO for partnering with Infosys on process improvement and standardisation.

**Key Responsibilities**:

- Supporting the GPO, manage the operational relationship with Infosys for the global P2P processes ensuring that it meets or exceeds the contracted SLA and KPI targets, attending stakeholder and Infosys/LRQA governance meetings as required.
- Conduct activities within P2P pertaining to continuous improvement initiatives working with the Infosys counterparts.
- Manage the resolution of any operational delivery risks or issues. Act as the first point of escalation in the event that an issue with service provision has been raised and cannot be appropriately dealt with by Infosys.
- Manage the process of LRQA approvals as per any escalation matrices and advice on risk mitigation.
- Support the GPO to build sustainable partnership relationships and provide guidance and advice to the Infosys team to help them navigate: LRQA processes and culture (including business insights), requirements of service provision, improvements to service delivery, process exceptions not covered by Standard Operating Procedures (SOP).
- Document and report for approval, process and process documentation ensuring that both process and documentation is: Fit for purpose, standardised to deliver value, continually reviewed, is clear and concise, adopted by the LRQA Business.
- Ensure the successful solutions are agreed for the implementation of any Change Requests in line with agreed project proposals and business case.
- Support and conduct / implement change management regarding P2P processes including as below:

- responsible for communicating, training and managing process changes impacting the business
- working with stakeholders in LRQA to ensure the changes are understood/adopted, including external and internal customers
- ensuring Infosys are kept aware of any changes in the LRQA business that could impact processes
- monitor behaviour change shift within LR. Train and educate LRQA internal customers in the new processes and interfaces with Infosys and update on a regular and ongoing basis
- analytical skills required for Reporting purposes
- ability to pick up systems quickly and able to drive improvements
- reconciliation knowledge in Accounts Payable.
- Communicate and share expertise to best practice policies and changes in LRQA Finance strategy and policy documents to Infosys team.
- Act as an ambassador within LRQA for the outsourced service promoting its benefits to the LRQA organisation and deliver training and education as necessary. Ensure that process delivery from Infosys is supported by adherence to inbound/outbound process steps from other areas of LRQA e.g. SDS, Sales, Account Managers.
- Participate in and manage Process (re)design, process mapping, process improvement and process monitoring where applicable. Work to becoming recognised within and across LRQA as the ‘go-to’ expert SME of the P2P processes.
- Effectively Communicate with multiple stakeholders including expectations management.

**Technical / Professional Qualifications / Requirements**:

- Specific global knowledge and experience of P2P processes (Minimum 3 Years)
- Good knowledge of SAP ByD
- Tenacious in understanding the root cause of any issues or degradation in service delivery
- Analytical / diagnostic Skills
- Data driven with an attention to detail
- Strong planning, analysing, monitoring, reporting and risk identification and mitigation skills
- Ability to lead, influence, persuade key stakeholders
- Rele