SAP Customer Service

2 days ago

Bengaluru Karnataka, India Ashra Technologies Full time

Greetings from Ashra Technologies

We are hiring....

Job Role: SAP CS

Experience:4+years

Locations: Pune,Mumbai,Chennai,Bangalore

**Job Description**:

- ¬¬¬¬Monitor the Incidents, Service Request regularly through in Service Now.
- Handle the Tickets timely and resolving with in SLA time frame.
- Need to handle various Change Requests based on the user requests from different plants.
- Coordinate and discuss with users about the Tickets/Change Requests in resolving in a timely manner.
- Coordinate with SME’s and discuss about the possible solutions on various Service/Change request and on new Modest.
- Expertise in Customer Service standard processes like Field Service, In-House repair processes.
- Expertise in handling Master data like Equipment, Task List, Customer Master, Material Master.
- Good Hands-on In-Service Quotations, Contracts, Service Notifications, Service Orders et, Time Confirmations etc.
- Good Knowledge in Integration aspects with SD and MM modules.
- Experience in dealing with Interfaces with third part software’s.
- Good Knowledge in HRMS integration with Plant Maintenance and Customer Service.
- Expertise in PM Master Data like Equipment, Functional Locations, Maintenance Plans,
- Class and Characteristics, Measuring Points, Task Lists etc.
- Interacting with Team Members of other modules effectively on timely resolution of tickets on Integration aspects.
- Need to perform Year End Activities like Price Changes, Tariffs, KP26 changes, and updating the customized Tables.

**Salary**: ₹700,000.00 - ₹1,500,000.00 per year

**Experience**:

- Service Orders: 2 years (preferred)
- Service Notifications: 2 years (preferred)
- Field service: 2 years (preferred)
- In house repair process: 2 years (preferred)
- Material Master: 2 years (preferred)
- Customer master: 2 years (preferred)
- total work: 4 years (preferred)
- SAP Customer Service: 4 years (preferred)

Work Location: In person

  • IT Technology Services Associate

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Services Engagement Expert customer Innovation

    6 days ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Cx

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Project Associate

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Request Owner

    1 week ago

    Bengaluru, India SAP Full time

    **We help the world run better** **What you'll do**: As a **Customer Service Request Owner**, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP)....

  • Customer Service Request Owner

    2 days ago

    Bengaluru, India SAP Full time

    **We help the world run better** **What you'll do**: As a **Customer Service Request Owner**, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP)....

  • Services Architecture Expert- SAP Fico

    2 days ago

    Bengaluru, India SAP Full time

    **What we offer** **SUMMARY** SAP’s key customers continuously extend and adapt their IT infrastructure and processes, to better serve evolving business needs while reducing cost and risk at the same time. SAP’s Digital Business Services organization enables SAP’s customers to consume SAP’s recent innovations centered on a future-proof “digital...

  • SAP Basis with Hana and Hyperscalers

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Infrastructure Architect

    1 week ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Technology Services Expert- SAP Netweaver

    2 weeks ago

    Bengaluru, India SAP Full time

    **We help the world run better** **We help the world run better** **What you'll do** As a Technology Expert, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders. This includes different technical tasks (hands-on execution based on...