Trainer

1 week ago

Bengaluru Karnataka, India ResultsCX Full time

**Description** Job Title: Trainer - Banking Domain**

**Experience Level: 5-6 Years**

**Location: Bengaluru, (Onsite)**

**Employment Type: Full-Time**

**Job Summary**:
**In this role you will**:

- **Training Facilitation**: Deliver high-quality training sessions, covering banking products, customer onboarding, and compliance topics.
- **Vehicle Finance Onboarding**:
- Train teams on end-to-end onboarding processes for vehicle finance customers, including documentation, credit checks, KYC/AML compliance, and loan servicing.
- Ensure alignment with operational standards and regulatory guidelines.
- **Motor Insurance Services**:
- Provide training on motor insurance products, claims processing, and customer service protocols.
- **Financial Crime Awareness**:
- Educate employees on identifying and reporting suspicious activities, fraud prevention, and anti-money laundering practices.
- **Ethical Banking Practices**:
- Promote a culture of integrity and ethical conduct through targeted training modules.
- **Content Development**:
- Design and update training materials, SOPs, and digital learning assets to reflect current policies and industry trends.
- **Stakeholder Collaboration**:
- Work closely with business units, compliance teams, and HR to ensure training programs meet strategic and operational needs.
- **Performance Evaluation**:
Monitor training effectiveness through feedback, assessments, and performance metrics; implement improvements as needed.

**We are looking for someone who has**:

- Bachelor’s degree in Finance, Business Administration, or any related field.
- 5-6 years of overall experience and should have minimum of 2 years’ experience in training in banking or financial services sector.
- Strong knowledge of vehicle finance onboarding, motor insurance, financial crime regulations, and ethical banking standards.
- Excellent communication, facilitation, and interpersonal skills.
- Proficiency in Learning Management Systems (LMS) and virtual training platforms.
- Ability to manage multiple training programs and adapt to evolving business needs.
- Should hold a valid passport currently and open to travel basis the requirements.

**Why join our ResultsCX team?**
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Paid Training
- Opportunity to grow with ResultsCX if that’s “Your Greater”

**About ResultCX**:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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