Operation Executive

1 week ago

Lucknow, India M2 CONSULTANT SERVICE PROVIDER Full time

The Operations Executive is a pivotal role working within multiple facets of the campaign operations process. Partnering with key stakeholders, including their designated sales team and relevant clients and contractors (cleaners).
The role is responsible for ensuring excellence in client experience by having a client centric focus and acting as one touch point providing support pre, during and post campaigns for clients and contractors. This is a voice and both writing process, so applicants with extensive speaking and writing skills can apply.
- End to end booking management for all clients/customers and checking all the daily activities before the job is performed
- Management of the existing clients issues
- Bookings process management including (on-the-day) issues of the jobs.
- Responsible for production workflow management and reporting issues on the jobs
- Providing a good customer relations and service through our customer service skills
- Reporting on daily workflows and capacity including adherence to required time frames

About you:
To be a successful Operations Executive, you must have the ability to prioritize workload, react to change and make key process decisions under pressure. Have a client centric approach and great communication style for both internal partners and external (contractors or subcontractors). Ensure adherence and reporting to strict deadlines. Organizational skills and a methodical approach to working are critical. You must have the ability to overcome challenges and be solution focused to provide mutually beneficial outcomes for both our customers and contractors.
In addition:

- Previous experience in Customer Service
- Knowledge of CRM is a must
- Knowledge of Excel, Word & PowerPoint is essential
- Knowledge of Past paced environment and handle STRESS
- Bachelor’s degree/qualification mandatory

Joining the Group
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their well being.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other

**Contact us:
+91-XXXXXXXXXX : 7752832128 : 7753929465**

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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