Customer Support Representative

5 days ago

Gurgaon Road Delhi Delhi, India Crown Veterinary Services Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Assist customers with product information, order status, pricing, delivery schedules, and return processes.
- Coordinate with the sales, logistics, and accounts teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
- Follow up on quotations, orders, payments, and pending deliveries.
- Support field sales staff by providing backend assistance and timely communication with clients.
- Address and resolve customer complaints in a professional and timely manner.
- Monitor and ensure high levels of customer satisfaction and service quality.
- Contribute to improving customer support processes and documentation.
- Stay updated on the company’s product range, veterinary market trends, and ongoing promotions.

**Qualifications and Skills**:

- Bachelor’s degree preferred (Science/Commerce stream advantageous).
- 4-5 years of experience in customer support, preferably in pharmaceutical, healthcare, or veterinary sectors.
- Strong communication skills in English and regional languages (as applicable).
- Proficient in MS Office (Excel, Word) and CRM systems.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Empathy, patience, and a customer-first attitude.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

**Experience**:

- Customer service: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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