Customer Service Associate-retail Finance

4 days ago

New Delhi, India TopGear Consultants Full time

**Roles and Responsibilities**

Urgent Opening in Leading company Customer Service Associate Social Media and Escalations (Delhi)
- As an Escalations and Social Media Associate, you will be at the front of customer engagement and manage Escalations/Grievances and ORM (Online Reputation Management).
- Excellent understanding of all Listening tools, social media & digital skills.
- Mentions to be tracked on Social Media, company website, forums, etc., based on defined keywords & handles.
- Manage Queries, Escalations and Grievance handling; ensure a high-resolution percentage and closures within TAT.
- To act as a point of contact with Sr. Leadership and provide quick closures on sensitive cases.
- Manage Social Media Exposure, handle complaints and reviews across multiple social media handles.
- Publish weekly and Monthly summary to all stakeholders with actionable. Keep records of all conversations in CRM in a comprehensible way
- Familiarity with CRM systems and practices, tracking of customer interactions and different queries, details of complaints, comments, inquiries, requests via CRM.
- Good interpersonal, analyzing & problem solving skills by means of effective & efficient communication.
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution.

Role:
Customer Service
- Salary:
Not Disclosed by Recruiter
- Industry:
IT Services & Consulting
- Functional Area
Customer Success, Service & Operations
- Role Category
Customer Success, Service & Operations - Other
- Employment Type:
Full Time, Permanent
- Key Skills

Team Handling

Customer Service

Customer Operations

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

Company Profile
- TopGear Consultants Pvt Ltd.
- Opening is with leading company

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