Ward Secretary

4 days ago

Sholinganallur Chennai Tamil Nadu, India Gleneagles Hospital Full time

**Job Summary**:
The Ward Secretary is responsible for performing administrative and clerical duties within a hospital ward or healthcare unit. The role involves supporting the healthcare team in the smooth operation of the ward by handling patient records, scheduling, communication, and ensuring efficient workflow. The Ward Secretary will maintain confidentiality and professionalism while interacting with patients, families, and staff.

**Key Responsibilities**:
**Administrative Support**:

- Answer and direct telephone calls, take messages, and provide information to patients, families, and staff.
- Maintain patient records and ensure accurate documentation of medical information.
- Schedule patient appointments, tests, and procedures, coordinating with other departments as needed.
- Assist in maintaining patient charts and files, ensuring they are up-to-date and organized.
- Prepare reports, correspondence, and forms related to patient care.
- Handle incoming and outgoing mail and deliveries for the ward.
- **Communication**:

- Act as a point of contact between medical staff, patients, families, and external parties.
- Relay messages and ensure proper communication between the healthcare team and patients/families.
- Communicate patient needs or requests to the appropriate staff members in a timely manner
- **Coordination of Ward Operations**:

- Help manage the ward’s day-to-day operations by assisting with patient admissions and discharges.
- Assist with managing bed availability and patient flow.
- Track inventory and ensure necessary supplies are available.
- Handle requests for patient transfers or other interdepartmental services.
- **Patient Interaction**:

- Greet patients and visitors, ensuring a friendly and professional environment.
- Provide basic information and direct patients and families to appropriate services or departments.
- Assist with the preparation of patient paperwork, such as consent forms and insurance documentation.
- **Compliance and Confidentiality**:

- Maintain an organized filing system for medical records and other sensitive information.
- Assist in audits or compliance checks related to patient documentation.
- **Additional Tasks**:

- Provide support to nurses, doctors, and other medical staff as needed.
- Perform other clerical duties as directed by the Ward Manager or senior staff.

Pay: ₹250,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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