Customer Service Executive
2 weeks ago
**ONLY FEMALE CANDIDATES CAN APPLY**
**Responsibilities**:
- Manage inbound phone calls and mails of clients
- Identify and assess customers’ needs to achieve solution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
**Skills Required**:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi, English (required)
Work Location: In person
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