Customer Service Executive

2 days ago


New Town Kolkata West Bengal, India Blue Tea Full time

**ONLY FEMALE CANDIDATES CAN APPLY**

**Responsibilities**:

- Manage inbound phone calls and mails of clients
- Identify and assess customers’ needs to achieve solution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Skills Required**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi, English (required)

Work Location: In person



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