Reservation Associate

Jaglax Homes Siolim Goa is looking for detail-oriented **Reservation Associate** to join our reservation team.

You will provide planning and booking services, including answering customers’ questions regarding our services.

**Roles and Responsibilities**:

- Assisting and advising customers about the services we provide
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability for the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Reservation Agent Requirements**:

- Graduate/Post graduate
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Data entry experience.
- Flexible working hours.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Specify your current salary
- Specify your expected salary
- Specify your notice period

**Experience**:

- total work: 1 year (preferred)

Work Location: In person