Oms Support

5 days ago

Bengaluru, India Landmark Group Full time

Understand the usage of Sterling OMS and WMS Features in Landmark context.
- Proactive in debug and resolve issues reported by the L2 team.
- Conduct emergency bug fixes that impact production (if needed).
- Proactively check logs and dashboard patterns, identify potential issues, and fix the same.
- Identify gaps in alerting - work closely with engineering teams to fill the gaps.
- Conduct root-cause analysis with detailed documentation.
- Fine-tune thresholds.
- Remove false alerts.
- Identify monitoring opportunities and implement the same.
- Identify automation opportunities and implement them.
- Create a knowledge base (SOPs and runbooks) for Production support.
- Work on enhancements requests.

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