Rehab Telecaller

**Job Title**: Rehab Telecaller**Location**: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd, Bengaluru**Department**: Neurorehabilitation Services / Patient Engagement**Job Summary**:
The Rehab Telecaller is responsible for managing patient communication related to neurorehabilitation services including physiotherapy, occupational therapy, speech therapy, cognitive therapy, and post-surgery follow-ups. The role involves scheduling appointments, coordinating with therapists, ensuring continuity of care, and maintaining patient engagement through courteous and proactive telecommunication.

**Key Responsibilities**:

- Handle inbound and outbound calls to:

- Book and confirm appointments for rehabilitation therapies.
- Follow up on missed sessions or ongoing rehab programs.
- Explain therapy packages, session frequencies, and treatment timelines.
- Educate callers on various rehabilitation services offered (e.g., stroke rehab, spinal injury recovery, Parkinson’s care).
- Maintain accurate records of patient interactions in the hospital management system.
- Coordinate with therapists and department heads for slot availability and scheduling conflicts.
- Support patient adherence to treatment plans through timely reminders and motivational conversations.
- Collect and document patient feedback on therapy sessions.
- Address common queries related to therapy goals, duration, pricing, and post-treatment care.
- Promote rehab-related awareness campaigns, workshops, or patient education sessions.

**Required Qualifications**:

- **Education**: Minimum 12th Pass or Bachelor’s Degree (preferred: background in healthcare, psychology, or social work).
- **Experience**: 1+ year in a medical call center or rehabilitation setting preferred.
- **Languages**: Proficient in English and Kannada (Hindi/Tamil/Telugu is a plus).
- **Skills**:

- Strong phone etiquette and listening skills.
- Empathy and understanding of neurological conditions.
- Familiarity with rehabilitation terms and scheduling software.
- Ability to multitask and manage patient flow efficiently.

**Work Environment**:

- Full-time, hospital-based position.
- May involve working in shifts, weekends, and on rotational basis.
- Collaborative interaction with rehabilitation team members (therapists, coordinators, doctors).

**What You Gain**:

- Be part of a mission to restore mobility and independence for people with neurological conditions.
- Exposure to multidisciplinary rehabilitation practices in a cutting-edge facility.
- Growth and training opportunities in neuro-healthcare communication and patient management.

Pay: From ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person