Customer Support Associate

1 week ago

Bengaluru Karnataka, India KOSKII Full time

**Job Title**: Customer Support Associate

**Reports** to: CS Manager

**Job Type**: Full-time

**Communication in Hindi, English & Kannada is mandatory**

**Sales experience in customer support is added advantage**

**Gender

**About Us**:
**Key Responsibilities**:
Calling:
2. Investigate reasons for cart abandonment and address concerns.

3. Provide product information, answer questions, and offer personalized recommendations.

4. Understand the reason for Abandoned cart and convert abandoned carts into sales.

**Conversion**:
1. Utilize persuasive communication skills to convert potential sales into actual revenue.

2. Identify and resolve customer objections.

3. Upsell and cross-sell relevant products to increase average order value.

4. Update customer information and order status in Shopify

**Data Analysis**:
1. Monitor and analyze abandoned cart data to identify trends and opportunities.

2. Track and report on key performance indicators (KPIs): conversion rate, revenue generated, and customer retention.

**Requirements**:
1. 2+ years of experience in sales, customer service.

2. Proven track record of successful sales conversions.

3. Excellent communication, negotiation, and problem-solving skills.

4. Ability to work in a fast-paced environment

5. Familiarity with CRM software, and e-commerce platforms.

6. Strong analytical and data interpretation skills.

**Skills**:
1. Customer service and support

2. Communication and convertion skills

3. Data analysis and interpretation

4. Problem-solving and creativity

5. Time management and organization

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

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