Branch Service In-charge

4 days ago

Bengaluru Karnataka, India KCM APPLIANCES PVT.LTD-IMPEX Full time

**Position** : Branch Service In-charge

**Locations**: Bangalore

**About the Role**:
We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Bangalore. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

**Key Responsibilities**:

- Lead and manage branch service teams to ensure timely and effective service delivery.
- Oversee the installation, maintenance, and repair of home appliances and electronics.
- Ensure adherence to service quality standards and customer satisfaction.
- Monitor inventory levels and spare parts availability at each branch.
- Resolve customer complaints and ensure prompt issue resolution.
- Implement service process improvements and best practices.
- Prepare and analyze service performance reports and present to senior management.
- Train and mentor service staff to enhance technical skills and knowledge.
- Collaborate with the Head Office to align branch service operations with company objectives.

**Qualifications and Skills**:

- Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
- Minimum 3 years of experience in a service management role, preferably in home appliances/electronics.
- Proven leadership and team management skills.
- Excellent communication, problem-solving, and customer service skills.
- Proficiency in MS Office and service management software.
- Willingness to travel across branch locations as required.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

**Speak with the employer**
+91 9072612607

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