Deskside Support Executive

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- Troubleshoot the day-to-day desktop/laptop calls and resolve the issue as per the SLA.
- Install the OS (Windows 10 and 11) and Apple MAC OS 11.xx and up-gradation new OS accordingly.
- Troubleshooting the Windows OS (Windows 8 &8.1, Windows 10, Windows 11.
- Troubleshooting of MAC system OS (Mac OS X 11.xx).
- Give the telephonic/self-help support to student’s laptops on need basis.
- Address network related issues in hostel room and blocks (Wi-Fi & LAN) in coordination with network vendors.
- Maintain the asset details and give the assets number to all the devices including accessories
- Maintain the configuration checklist for faculty laptops, staff laptop and desktop, classroom system, LAB systems Before any refresh
- Follow the standard checklist during provisioning of any Laptop/Desktop towards users

**Required Technical and Professional Expertise**
- Help users for the VC ,or UC or Events, if required at designated venues with in campus
- Coordinate with Vodafone / Airtel (corporate connection) for the corporate connections activation and deactivation of IIMB staff.
- Coordinate with the IIMB staff and coordinate with telephone vendor for international roaming pack activation & deactivation, coordinating the bill processing.
- Give basic support to all the smartphone.
- Maintain IMAC report.
- Install the external hard disk and schedule the backup as per IIMB identified data and backup policy.
- Storage of hard disk is responsibility of IIMB.
- Install one drive/dropbox and schedule the backup in all the departments as per IIMB backup policy.
- End-user side UPS management.
- Scheduling video-call meetings through Zoom/ Teams/ WebEx.
- Ability to coordinate these meetings remotely.
- Provide technical support before exam time at locations for the digital exams on various platforms like Mettl / Digi Exam / Digiproctor.
- Provide necessary support for events, seminars within Campus as per request without any interruption of regular services
- Classroom equipment malfunction.
- Software installation.
- Network connectivity (LAN & WiFi).

**Preferred Technical and Professional Experience**
- Antivirus updating and troubleshooting
- Network printers, desktop printers and scanners troubleshooting

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Full-Time

**Contract Type**

Fixed Term - Long Term

**Position Type**

Early Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No