Loan Officer

**Designation: Loan Officer - Telesales**

Role/Functional Area: Tele Sales

Experience: Minimum Graduate with 1 year of outbound telesales experience from LOAN SALES

**Key Responsibilities**:
Prospecting with suspect leads. A suspect is a person who has still not decided on taking

a loan.
- Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect, this could involve several calls and may need a

call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
- Basis feedback from the prospect, seek interventions from the senior sales resource or

by your own-self in satisfying customer needs with the objective of converting the

prospect to a customer.
- Responsible for conversion of suspects to prospects to customers.
- Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer

in providing feedback, seeking feedback from him on your performance
- Responsible for complete knowledge of company products and policies as well as those

of competition.
- Responsible for quality of the conversation, which entails the following:

- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
- Ability to handle objections.
- Updating the software. One must capture their conversation with the customer

effectively such that a third person is able to carry on the conversation with the

customer where they left off.
- Generating References: The quality of conversation and ability to connect with the

customer is also reflected in the number of references that they generate.
- Providing market feedback to the supervisor: It is important to share with one’s

supervisor any trends that one comes across whilst speaking to a prospect. Examples

could be objections from prospects regards the processing fee being charged by us vis-à
- vis the same being charged by a specific competitor.

Pay: Up to ₹22,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have experience in outbound telesales experience from loan sales?

**Experience**:

- Outbound sales: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9430049605