Gi Resource Directory

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

- 5+ years of experience in IT operations, with a focus on Microsoft Active Directory and related identity infrastructure.
- Deep understanding of Active Directory security best practices, including privileged access management, least privilege principles, and attack surface reduction.
- Strong experience managing and troubleshooting Entra ID, ADFS, and hybrid identity environments.
- Hands-on experience with backup and recovery procedures, disaster recovery planning, and incident management.
- Proficiency in PowerShell scripting for automation and configuration management.
- Familiarity with Quest Change Auditor, Quest Recovery Manager, or similar security auditing and recovery tools.
- Knowledge of compliance frameworks such as NIST, ISO 27001, or SOC 2.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication, documentation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced, managed services environment.
- As an Identity & Directory Services Operations Specialist, you will:

- Provide Level 2 & Level 3 Operations Support:

- Monitor, audit, troubleshoot, and resolve incidents and problems across all directory and identity services.
- Implement business and security settings according to defined processes and requests.
- Participate in on-call rotations as required to address critical incidents outside of business hours.

Preferred Technical and Professional Expertise:

- Microsoft certifications related to Active Directory, Azure, or security (e.g., MCSA, MCSE, Security+).
- Experience with other identity and access management (IAM) solutions.
- Knowledge of DevOps principles and practices.
- Experience with cloud security tools and technologies.
**Being You**

**Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyn