Us Healthcare Chat Support Representative

9 hours ago

Thane, India Leads 2 Business Solutions Pvt. Ltd. Full time

**Job Title**: US Healthcare Chat Support Representative

**Company**: Teleperformance, Thane

**Location**: Thane, Maharashtra

We are seeking a highly motivated and customer-oriented individual to join our team as a US Healthcare Chat Support Representative. In this role, you will be responsible for providing excellent customer service to clients in the US healthcare industry through online chat platforms.

**Responsibilities**:

- Respond to customer inquiries and resolve issues effectively and efficiently.
- Provide accurate and timely information to customers regarding healthcare products and services.
- Adhere to strict quality standards and maintain a high level of customer satisfaction.
- Document customer interactions accurately in the company's CRM system.
- Work collaboratively with other team members to ensure smooth operations.
- Stay updated on industry best practices and new technologies.

**Qualifications**:

- High School Diploma or equivalent; Bachelor's degree preferred.
- Minimum 6 months of experience in chat-based customer service or a related field.
- Excellent written and verbal communication skills.
- Strong typing skills and proficiency in using chat platforms.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced and dynamic environment.
- Must be able to meet quality standards (C2 level).

**Requirements**:
**Benefits**:

- Competitive salary (up to INR 25,000 per month in-hand)
- 5-day work week with 2 rotational week offs.
- 24/7 rotational shifts (strictly adhering to IBU boundaries).
- Opportunities for growth and development within the company.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Do you have at least 6 months experience in chat based process?

Work Location: In person

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