Process Expert

Job Title: Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

- To work in a team environment for various functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objective for the unit
- Responsible for the co-ordination of work carried out by the processors / authorisers and ensure accurate and seamless execution of assigned workflow
- Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines and manage personal development goals
- Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership

What will you be doing?
- Ensure daily Schedule Adherence
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhere to quality control discipline, procedures and checks at all times
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Ensure SLA and Controls Adherence
- Answer queries raised by the Client & Stakeholders
- Take escalated calls and return the calls when a message is taken
- Manage escalations and loop operations managers in all circumstances
- Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients

What we’re looking for:
Skills/Competencies
- Familiar with Operating Systems (Windows)
- MS Office Application Suite (Preferably Word, Excel & PowerPoint)
- Excellent verbal and written communication skills
- Technical skills (Excel macros, MS sharepoint, SQL, Teradata etc.)
- Knowledge/experience of one or more RPA technologies (eg. UI path, Automation Anywhere and Blue Prism)

Education
- Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)

Experience
- Relevant experience
- Excellent track record during past work experience

Knowledge of related risk and audits

Skills that will help you in the role:

- Good knowledge in KYC & KYB
- involved in CDD/EDD review to onboard customers into bank
- Graduate with any degree

Where will you be working?

Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.