Learner Experience
6 days ago
**About the job**:
The Red Hat Global Learning Services (GLS) team is looking for a Learning and Development Instructor to join us in Bangalore, India. In this role, you will become part of our Learner Experience team, providing timely technical support to our students with respect to their queries on Red Hat online trainings and course-related guided lab exercises. As a Learning and Development Instructor, you'll need to continuously learn and deepen your knowledge of Red Hat’s solutions.
**What you will do**:
Provide technical assistance to students by responding to incoming service requests and live chat about Red Hat Online Learning system
Assist students in understanding of our Red Hat Online Learning system, course content, and course-related guided lab exercises
Collaborate with other members of the Red Hat training teams to resolve issues for our students
Deliver instructor office hour sessions for learning subscribers
Moderate Red Hat Learning Community
Assist curriculum developers with building and deploying cloud images for training lab exercises
Assist curriculum developers with curriculum maintenance projects
Deploy updated or new course content into the Red Hat Online Learning system
Perform quality assurance test on lab content produced by the Red Hat Training Curriculum Development team
Continuously educate yourself on Red Hat’s solutions
**What you will bring**:
Bachelor's degree or equivalent experience in the enterprise IT industry
Command-line expertise of Linux
Minimum Red Hat Certified Engineer (RHCE), Red Hat Certified Architect (RHCA) certification preferred
Experience with shell scripting or Java programming is a plus
Excellent written and verbal English communication skills
Premium customer service skills and experience working in a customer-focused role
Ability to work across multiple time zones
LI-HC1
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