Network and System Administrator

**Job Summary**

**Reports to**:IT Operations Manager

**Job Level**: Individual Contributor

**Responsibilities**
- Participate in system design and planning sessions for the development and maintenance of corporate and customer IT systems
- Maintaining accurate documentation and diagrams of IT systems
- Monitor and report on system performance and key systems metrics
- Provide technical support and troubleshoot user problems
- Analyze system performance and recommend improvements
- Perform hardware and software installations, and operating system patching
- Suggest improvements to internal support procedures
- Participate in planning and make recommendations for distributed and enterprise hardware systems management software and architecture
- Provide general systems administration tasks including system configuration management, OS installations, security updates, and urgent system patching
- Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc.
- Configure, stage and ship server and workstation related hardware
- Set up new hires with appropriate equipment, assisting with workstation arrangements, installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks
- Train staff on IT-related Equipment and Applications
- Responsible for administration of infrastructure maintenance and upgrades for Internal Resources (Software and Hardware)
- Implementation, Support, Administration, and Management of Windows 10/11, Server 2012R2/2016/2019/2022/2025 Operating Systems and CentOS and Ubuntu
- Manage user issues on timely basis, updating tickets for accurate record keeping
- Assist with preparation of hardware for Customer-facing Demos
- Monitor performance of remote systems and perform performance tuning as necessary
- Perform other related duties as required

**Experience & Qualifications**
- 5+ years of experience in systems (hardware and software) configuration and support or working in a related role.
- Must be personable, communicate well, display patience and the ability to provide training and assistance to computer users on technology.
- Mastery of Computer Software (e.g. network administration tools, imaging software, etc.)
- Mastery of Computer Hardware (e.g. IT Systems, network cards, servers, LAN diagnostic equipment);
- Mastery of Computer Operating Systems (e.g. Windows, DOS, Macintosh)
- Mastery of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory)
- SQL and general DataBase Administration (DBA)
- High level of communication skills, written and verbal, is required in order to interact and provide training to employees
- Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
- Experience in firewall and routing products to include Azure VNG, Cisco, Netgate, Fortinet, Palo Alto, SonicWall firewalls, routers.
- Ability to interpret technical material in books, journals, or manuals; troubleshooting computer system problems
- Proven ability to work well under mínimal supervision
- Ability to make decisions and manage multiple priorities
- Impeccable time management and problem-solving skills in order to come up with creative approaches and meet deadlines in fast-paced department.
- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs._