Officer/executive- Customer Service/ramp/security

**Position**:

- Officer - Customer Service/ Ramp/ Security

**Job Location **- Guwahati

**Mandatory Documents required during interview. (Both Original & Photocopy)**

**1. CV**

**2. PAN Card**

**3. Adhaar Card ( with Address)**

**4. Passport ( with Address)**

**5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.**

**Eligibility Criteria**:
**1. Educational Qualification**:Graduates from a Recognized Board or University as determined by IndiGo.

3. **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4. Airport Operations Experience Preferred.

5. No Visible Tattoo marks/ body art

**Requirement**:
**A. Mandatory Requirements**:
a) For Customer Service - Good Communication, Pleasing Personality

b) For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c) For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

**B. Educational Requirement**:

- **For Freshers**:
**a) **For Customer Service **- Graduation

**b) **For Security - **Graduation

**c) **For Ramp - **Graduation

**a) **For Customer Service **- 1+ years of Experience Graduation

**b) For Security - **1+ years of Experience Graduation

**c) For Ramp - **12 pass or Diploma

**a) **For Customer Service **- 12 pass or Diploma

**b) For Security - **12 pass or Diploma

**c) For Ramp - **12 pass or Diploma

**C. Preferable Requirement**:
**a) For Customer Service **- Well versed in Customer Dealing

b) **For Ramp **- Load & Trim License, 12th Science Background

**Job Description -**

**Customer Service -**

Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

Departures
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

**Ramp -**

L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipment's required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment's are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

**Security
**Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.

**Mission:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment

**Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.

**Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Opt