Bpo(Us)

2 days ago

Pune, India Simplyfyd Solutions Full time

Description: The company provides business process outsourcing services. It offers customer support, finance and accounting, and BPO consultancy services.

Products & Services: BPO For USA Insurance, USA Mortgage, International Call Center Services etc

Category: Service Provider

As per our conversation I'm sending you JD for our requirements.

Please let me know if you have any questions or concerns.

**Job Description**:
USA Insurance operations support voice process.

*Must have excellent English communication skills.

*Must have Customer handling skills.

*Possessing excellent product knowledge to enhance customer support.

*Identify and assess customers’ needs to achieve satisfaction.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Provide accurate, valid, and complete information by using the right methods/tools.

*Meet personal/customer service team sales targets and call handling quotas.

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Keep records of customer interactions, process customer accounts, and file documents.

*Take the extra mile to engage customers.

Educational Qualification: - Undergraduate / Graduate with good computer knowledge

Work From office only.

Location-Hinjewadi phase 2

9:30hrs shift including 1hr break

Transportation not available

5days working

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- BPO: 1 year (preferred)

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