Service Desk Technician

6 days ago

Bengaluru, India Xperi Full time

**About Xperi**

**35 YEARS AND GROWING**

**Smarter Technology. Extraordinary Experiences.**

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Xperi is at the heart of extraordinary experiences.

We can’t wait to show you what’s next.

**Our culture**:
We invent, develop and commercialize solutions that you’ll find in almost every technology product, from smartphones to cinemas, and in almost every place you can think of, from autos to homes.

World-class companies are comprised of world-class people and Xperi is no different.

We provide an environment that empowers our teams and enables them to enjoy a healthy and productive work-life balance for themselves, their families and our community.

**Employee Benefits**:

- Health Benefits
- Retirement Options
- Charity Match
- Professional Development Classes
- Volunteer Opportunities
- Team Building Outings
- Life Insurance
- Tuition Reimbursement

**Project description**

The Corporate IT Services requires a day-to-day Service Desk Technician for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation.

***Job purpose**:
The Service Desk Technician will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services.

**Here’s what you get to do**

The Service Desk Technician role will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation

**Who we are looking for?**
- in Computer Science or equivalent experience
- Minimum of two years directly related work experience
- 2 or more years of technical experience in
- Windows OS laptop and desktop support
- Mac OS laptop and desktop support
- Office 365
- Endpoint management
- Workstation deployment
- Active Directory

**Top 3 primary skills and expertise level requirement ( 1 to 5; 5 being expert**

Windows OS laptop and desktop support - 3

Mac OS laptop and desktop support - 3

Troubleshooting issues remotely with users - 4

**Supporting tools used**

Service NOW Ticketing system
Zoom Phone and Meeting Platform
Splashtop SOS remote control platform
Office 365
Active Directory
Okta
Intune
Jamf

**Overview of recruitment process**

***Time to complete interview cycle: 10-14 Days (depending on your availability)

Number of interview rounds: 1 Technical + 1 Hiring Manager + 1 Sr. Manager + 1 HR

Given pandemic, all the interviews are conducted remotely using video interview platform.

What do we expect from you on interview day?
- Prepare well as per the job description and required skills to be successful in the role
- Brush up all fundamentals of software engineering concepts
- Be on time
- In case you can’t interview, please inform your respective recruiter in advance

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