Executive Housekeeper Voco Amritsar

**About us** **At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.** **At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.** Join the Team at the Pre-Opening of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 13 kilometers (8.0 miles) from Sri Guru Ram Dass Jee International Airport. With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (60 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa. **What is expected from you?** As a part of management committee member, you shall be responsible to drive success for voco Amritsar. **Travel is a journey. We help make it a joy**. Designed to stand out from the crowd, voco hotels is IHG's fastest-growing premium brand, offering a hotel experience that is consistently thoughtful and distinct. Each property is characterised by its individual charm, providing guests with something different while also ensuring the reliability of a global brand. With an inviting and unstuffy atmosphere, voco hotels create a space where guests can truly unwind and feel at ease. Centred around the brand hallmarks **'Come on in'**, **'Me time'**, and **'voco life'**, voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts. Launched in 2018, the voco brand by IHG is known for its rapid global expansion and focus on conversion opportunities, offering a "reliably different" upscale experience with a distinctive identity and relaxed service style. **What is the job?** As Housekeeping Manager, you will lead and manage the housekeeping operations to ensure the highest standards of cleanliness, hygiene, and presentation throughout the property. This includes guest rooms, public areas, back-of-house, and laundry operations. You will oversee team training, inventory control, cost management, and uphold brand standards to deliver exceptional guest experiences. We’re looking for a hands-on, detail-oriented professional with a strong sense of leadership, operational expertise, and a passion for excellence in cleanliness and service. At voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. **Your day to day** **People** - Direct daily activities, plan and assign work ensuring you always have the right staffing numbers - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance - Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties - May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods **Guest Experience** - Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests - Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction - Carry out special requests from guests, VIPs, repeat visitors and club members - Help guests with their questions and complaints to achieve complete guest satisfaction - Look smart - wear your uniform with pride **Responsible Business** - Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents) - Reunite items with owners - and log any lost and found property - Perform other duties as assigned. May also serve as manag