Service Advisor

2 weeks ago

Mumbai Maharashtra, India Navnit Motors Pvt Ltd Full time

To greet, receive and serve customers with a smile.
- To always be available in uniform and groomed.
- To conduct joint inspection with the customer of his/her vehicle.
- To take proper inventory of vehicles, with proper remarks and ticks in the inventory sheets.
- To take the signature of the customer on the inventory sheet / job card once the inspection is complete.
- To give customers the right advice & recommendation based on the vehicle's service history.
- To provide a well calculated time of delivery & cost of repairs considering all operational factors.
- To coordinate with JC for service after the customers prior approval on estimate only.
- To inform customers about the additional jobs, cost involved and proceed after prior approval only.
- To ensure that all demanded jobs by customers are completed on time & within estimated cost, with best repair quality.
- To exceed customers’ expectations and resolve queries.
- To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
- To attend to the minimum number of customers/cars per day as per the dealership norms.
- Sell ESS(exclusive service contract)
- Maintain all reports necessary as per the dealership.
- To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc**.**:

- To follow up & be responsible for the recovery of all outstanding payment from the customer.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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