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Career Level - IC0
- Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
- Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
- Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
- Adherence to compliance guidelines including SOX, internal & external compliance audits
- Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
- Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time
- Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
This role reports into Assistant Manager/Deputy Manager/Manager.
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