Customer Service Representative

7 days ago

Ahmedabad, India Sans Fin Research LLP Full time

**About the Role**

CSR - Individual Contributor

**Responsibilities**:

- Excellent verbal & written communication skills
- Answer calls professionally and provide information about products and services.
- Follow up to ensure that appropriate actions are taken on customer requests.
- Cold Calling
- Daily reporting to manager
- Make outbound customer calls to promote and sell our product.
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
- Ensure Data security is maintained.
- Achieve targets and deliver beyond.

**Requirements**:

- Strong communications skills
- Ability to listen and problem-solve
- Strong interpersonal skills
- Ability to perform under pressure
- Basic computer skills
- Handling US Customer Over The Call
- Customer Care
- Excellent Communications Required

This position is Hybrid (Onsite & Remote)

Freshers can apply.

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Sarkhej, Ahmedabad - 382210, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

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