E-commerce Executive

20 hours ago

Gorwa Vadodara Gujarat, India OTICA MEDITRONIX CO Full time

**We're Hiring: E-commerce Operations Executive**

**Platforms: Amazon | Flipkart | Meesho | Jiomart & More**

**Location**: Gorwa (Bidc), Vadodara, Gujarat
**Department**: E-commerce & Marketplace Operations
**Reports To**: E-commerce Manager / Head of Operations

**Your Mission**:
Are you a marketplace ninja with a sharp eye for detail and a passion for smooth operations? Join our fast-growing e-commerce team and take charge of ensuring every order flows seamlessly — from warehouse to customer — while keeping the sales engine humming

You’ll be the driving force behind:

- Efficient product fulfillment
- Performance & sales monitoring
- Handling returns and providing 5-star customer support

**What You'll Be Doing**:
**Fulfillment Operations - Be the Bridge Between Warehouse & Marketplace**
- Plan and create inbound shipments for **Amazon FBA**, **Flipkart FAF/Smart**, and more.
- Make sure every item is **perfectly packed, labeled, and compliant** with platform standards.
- Work closely with logistics and warehouse teams to ensure **on-time delivery to FCs**.
- Reconcile inventory regularly and solve operational hiccups like **stranded stock** or **shipment issues**.

**Sales & Performance Monitoring - Keep the Engine Running**
- Dive into Amazon, Flipkart, Meesho dashboards to **analyze sales, returns, and growth metrics**.
- Keep tabs on **Buy Box win rates**, **order defect rate**, **return trends**, and **account health**.
- Suggest smart price tweaks, stock shifts, and promo strategies to **boost visibility and conversions**.
- Always stay one step ahead by responding to platform alerts and updates before they become issues.

**Returns & Customer Support - Turn Problems into Praise**
- Manage return requests, approvals, refunds, and replacements like a pro.
- Coordinate between **customers, couriers, and warehouse teams** to close the loop fast.
- Pick up the phone and solve customer issues with confidence, empathy, and efficiency.
- Protect our seller reputation by ensuring fast, polite, and professional resolution to every concern.

**Who You Are**:
**Experienced with **Amazon Seller Central**, **Flipkart Seller Hub**, and other e-com panels (Meesho, Jiomart, Snapdeal, etc.)
**Comfortable with FBA, FAF, and know your way around **inventory flow and returns**
**Excellent in **Excel/Google Sheets** — filters, formulas, and pivots are your friends
**Fluent in **English & Hindi**, with bonus points for regional language skills
**A natural problem-solver who handles customer calls without breaking a sweat

**Bonus Points If You Have**:

- 1-3 years of experience in e-commerce / marketplace operations
- Hands-on experience with **fulfillment logistics**, packaging SOPs, or seller compliance
- Worked with analytics tools, ERP software, or customer service CRMs

**Why Join Us?**
- Work with a team that’s **fast, fun, and focused on growth**:

- Be part of a company that’s expanding across India’s top marketplaces
- Learn, grow, and take full ownership of your role — your ideas matter here

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- E-Commerce: 3 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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