Techical Chat Support

3 days ago

Chennai, India Connect Galaxy Full time

_**WE ARE HIRING **_

**We Are Hiring For Technical Chat Support Executive **

**Responsibilities**:
Identify customer needs and help customers use specific features.

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

**Requirements and skills**:
Experience as a Customer Support Specialist or similar CS role.

Familiarity with our industry is a plus.

Experience using help desk software and remote support tools.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills.

Multi-tasking abilities.

Patience when handling tough cases.

**Shift** : Night shift

Two way cab facilities are available ( Within 20KM )

**Interview Rounds**:
HR round

Technical round

Assesment ( choose )

Operational round

**Location**: Taramani, Chennai

**Salary** : 3.2LPA to 3.5LPA

Two way cab facilities are available **( Within 20KM )**

**For more details contact RESHMA HR - 7200585293**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- chat support: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7200585293

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