End User Systems Administrator I

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT **End User Systems Administrator I** and help us do what we do best: propelling business forward.

**Overview**:Today’s digital business reality demands new approaches and ideas. At the core of Progress is a single-minded determination to help businesses exceed the expectations of their customers. We don’t just build software, services and solutions. We create momentum. We spur success. We enable companies to deliver on their own promises. We triumph when our customers triumph. This is a challenge we proudly embrace because we’re obsessed with creating software that consistently delivers tangible, measurable results across the board. Today we are the destination of choice for developers building apps; tomorrow, we will be the Company who helps them connect with customers more effectively in this digital economy. This commitment means we’re never satisfied with the now. Our customers rely on us to be ready for tomorrow, today. They rely on us to make progress.

**In this role, you will**:

- Monitor incoming ticket queue in ServiceNow providing support and escalating tickets as necessary
- Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
- Ability to work under pressure with a positive attitude to handle a variety of situations and personalities
- Manage user and computer accounts in a Microsoft Active Directory environment
- Participate in the workstation lifecycle management -automated deployment of new machines and user profile migration using SCCM and USMT
- Work closely with the Networking team to resolve various network connectivity issues
- Provide IT support for company events and workshops
- Enhance users experience by improving existing or introducing new systems and processes
- Walk end users through problems and train them to install software packages both locally and remotely
- Handle printing issues, hardware and software questions
- Ability to explain diverse technical topics in easy-to-understand language

**Your background**:

- Bachelor’s or Master’s degree in Computer science or Information technology
- At least 1-2 years of experience in the IT end user support field
- Ability to use good judgement to quickly determine the need for escalation or provide immediate support
- Strong Windows client troubleshooting skills (Windows 10, MacOS)
- Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
- Exceptional hardware knowledge
- Strong communication skills with the ability to tailor communication styles to different audiences
- Microsoft, Cisco or similar industry certifications will be considered an advantage
- Experience with MacOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage

**This position offers**:

- Constant stream of IT challenges to solve, with the resources to solve them
- Chance to work with cutting-edge technologies - Windows 10, Mac OS, Office 365, System Center Configuration Manager
- Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
- A team that operates globally on 5 continents
- Informal, friendly and knowledgeable environment
- Opportunity for professional growth

**If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy**:
**Compensation**
- Generous remuneration package
- Employee Stock Purchase Plan Enrolment

**Vacation, Family, and Health**
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Health club reimbursement