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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization._
- We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously._
- Responsibilities_
- _Lead a team working in Sales support area and own a smooth operation._
- _Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA_
- _Own customer / third party relationship and governance to drive surprise free operation and revenue maximization._
- _Resolve process issues by co-ordination internally (with partners) and externally with relevant parties._
- _Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning._
- _Perform following activities as part of individual contributor role;_
- a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP_
- b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries_
- d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements_
- _Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms_
- _Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections_
- _Follow-up on pending items with Logistics / Supply chain team for order delivery status_
- _Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)_
- _Archival of the right set of documents for audit and compliance purposes_
- _Updating ERP regarding Customer Master details, order details, supplies, pricing, etc._
- _Capturing information from logistics partners and advising customers regarding availability and deliveries_
- _Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc._
- _Checking and solving potential issues between client purchase orders (PO) and system information;_
- _Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient_
- _Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery_
- _Daily supervising the assigned orders and exceptions validations_
- _Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc._
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduate_
- _SAP ERP experience_
- Preferred qualifications_
- _Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients._

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Job_**_Management Trainee_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Nov 21, 2024, 3:37:20 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_