Asssitant Cabin Steward

**Job Brief**:
Assistant Cabin Steward

Assist and support the Cabin Steward with cabin services for 19 to 30 guest cabins depending on the
section, and as assigned by the Chief Housekeeper.
- Clean and set up bathrooms and balconies
- Vacuum the cabin and corridor carpets twice a day.
- Provide personal assistance to guests in order to exceed their expectations.
- Provide friendly helpful service to all guests, regardless of section.
- Escort guests to their cabin on embarkation day, carry hand baggage for them, and explain cabin amenities and layout.
- Assist with luggage delivery to guest cabins on embarkation day.
- Greet guests in assigned section on the first evening, and explain cabin services provided, duty hours,and other services available.
- Provide personal assistance to all guests in a friendly and helpful manner
- Replace/replenish linen in guests’ cabins on a daily basis.
- Following proper exchange procedures for linens in ship’s laundry.
- Collect and return guests’ personal laundry and bill, showing charges that will appear on guest folio account.
- Report and follow up on maintenance issues including but not limited to defective equipment, fixtures, and replenishing supplies.
- Safely handle and operate equipment in assigned section, including vacuum cleaner and steward/stewardess cart.
- Collect used trays, dishes, cutlery, glasses, etc. from guest cabins and corridors in assigned area.
- Ensures personal appearance, hygiene and uniform are in accordance with company rules and regulations.

**Possess knowledge and comply with Shipsan, the European sanitation program, and the United States**
**Public Health rules and regulations pertaining to assigned work.**
- Follow supervisor’s instructions regarding present responsibilities, or any new duties assigned.
- Ensures proper procedures and instructions are followed at all times to prevent damage of any kind to
- ship or company property.
- Maintains a safe and sanitary environment for guests and fellow employees.
- Respond correctly to guest questions regarding ship’s schedule, itinerary, ports of call, and onboard
- services when encountering guests in public areas or cabins.
- Training & Development
- Attend all meetings, training activities or classes related to assigned position as required.
- Financial
- Safety Responsibilities
- Maintain a safe and sanitary environment for all guests and crew members.
- Follow proper procedures and instructions at all times to prevent damage of any kind to ship or
- company property.
- Know and comply with Shipsan, the European sanitation program, and United States Public Health
- **Rules and Regulations pertaining to assigned working area.**:

- Participate in safety drills as required.
- Comply with Safety and Pollution Prevention Program
- Comply with Operating Procedures Resources.
- **Other Duties and Responsibilities**:

- As assigned
- **Qualifications**:

- Knowledge, experience, skill, and/or ability
- Required
- Fluent in written and spoken English,
- Must be able to communicate effectively with the senior management.
- Ability to lead and make decisions.
- Good administrative skills.
- Experienced in coaching subordinates.
- Must be cost and quality conscious.
- Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
- Work with international team members.
- Perform assigned duties under pressure (time constraints).
- Preferred
- Fluency in additional language(s)
- Required computer skills
- Education/experience/certifications
- High School education or better.
- Minimum of three years experience as a chambermaid in quality hotels or cruise ships. Equivalent combination of education and experience.
- **Other Skills**:

- Knowledge of general office practices, procedures and equipment.
- Ability to prioritize tasks and work independently.
- Strong organizational, interpersonal and communication skills.
- Ability to interact with senior-level management and owner representatives.
- **Math Ability**:

- Able to add, subtract, multiply and divide in all units of measure using whole numbers, common
- fractions, and decimals.
- **Reasoning Ability**:

- diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- **Work Environment & Physical Demands**:

- The physical demands described here are representative of those that must be met by an employee
- to successfully perform the essential functions for this job. Reasonable accommodations may be
- made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to
- Stand
- Use hands to finger, handle, or feel;
- Reach with hands and arms;
- Talk or hear and smell.
- The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
- Vision Requirements:

- Ability to adjust focus, depth perception, peripheral vision, distance vision