Customer Care Executive

7 days ago

Pratap Nagar Jaipur Rajasthan, India Apex Web Cube Full time

**Responsibilities**:
1. Minimum 6 months of International BPO/International Business Voice experience is mandatory.

2. Excellent communication skills.

3. Need immediate Joiners.

4. Communicating with customers through various channels.

5. Acknowledging and resolving customer complaints.

Knowing our products and services inside and out so that you can answer questions.

6.Provide Assignment updates to Clients on Weekly Basis

Identify, research, and resolve customer issues using the computer system.

Keeping records of customer interactions, transactions, comments, and complaints.

7. Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

8. Ensure customer satisfaction and provide professional customer support.

9. Listening to and understanding the customers requirements.

10. Staying current with knowledge of products/ processes & services offered to the client

11. Handling irate / demanding customers where necessary, in a tactical manner.

**Requirements**:
1. Excellent Communication Skills.
2. Excellent Problem Solving Skill.
3. Excellent Writing Skill.
4. Open to work on 24*7 Environment.
5. Excellect Analytical Skill.
6. Team Player.
7. Graduates/ pursuing B.tech/BCA/MBA preferred.
8. Out standing MS-Office Skills.
9. Experience working with customer support.
10. Had a track record of High Customer Satisfaction Role & responsibilities Role & responsibilities Role & responsibilities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6378028554

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