Front Desk Receptionist

**Job Title**: Front Desk Executive

**Reporting to**: Senior Manager - Admin

**Job Location**: Arihant Aura Business Park, Turbhe, Navi Mumbai

**Salary**: 3- 5 lacs

**Mode**: Work from office

**Preferred Industry**:Any

**Gender**: Female Preferred

**Overview**:
The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.

**Qualifications**:

- Graduate in Any discipline.
- Excellent verbal and written communication skills with the ability to interact with a wide range of individuals.
- A friendly and approachable demeanor, with the ability to handle various personalities and situations.Well-groomed, professional appearance with attention to personal presentation.
- Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
- Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
- Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.

**Required Skills**:

- **Experience**:

- Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
- Prior experience working with real estate professionals or understanding of real estate terminology is a plus.

**2. Communication Skills**:

- Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
- Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.

**3.Customer Service**:

- Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.
- A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.

**4.Computer Skills**:

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets.

**5. Organizational Skills**:

- Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
- Strong attention to detail, ensuring all client interactions and documentation are handled accurately.

**6. Professionalism**:

- A well-groomed, professional appearance and the ability to maintain a positive image for the company.
- Ability to work independently and in a team, contributing to a collaborative and productive environment.

**7. Problem-Solving Skills**:

- Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.

**Key Responsibilities**:

- **Client Reception & Greeting**:

- Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.
- Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.
- **Administrative Support**:

- Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock
- Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately.
- **Customer Service**:

- Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.
- Ensure all client interactions are handled promptly and professionally, enhancing the company’s reputation for exceptional service.
- **Handling Office and Facility Management**:

- Oversee the day-to-day functioning of the front desk, ensuring smooth operations.
- Monitor office maintenance needs and communicate with admin management regarding any issues.
- Assist with handling inquiries related to the office premises.
- Order office supplies, and ensure the front desk area remains fully equipped with essentials.
- Assisting in event coordination and employee engagement activities

**Benefits to employees**:

- Provident Fund
- Paid Leaves + Festival Holidays
- Medical Insurance + Personal Accident Insurance
- Maternity and Paternity leaves
- Annual Diwali Bonus
- Weekly, Monthly, and Quarterly Rewards to best-performing employees

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person