Front Office Executive

2 weeks ago

Gachibowli Hyderabad Telangana, India SILA Solution Private Ltd Full time

A Lobby Ambassador is a professional responsible for creating a positive and welcoming first impression for visitors, guests, and employees in a variety of settings, such as hotels, corporate offices, residential buildings, or event venues. Their primary role is to ensure a smooth and pleasant experience for everyone entering the premises. The specific duties and responsibilities may vary based on the organization and industry, but generally include:

- **Greeting and Welcoming**:

- Warmly welcome visitors, guests, and employees as they enter the lobby or reception area.
- Provide a friendly and professional demeanor to create a positive atmosphere.
- **Information and Assistance**:

- Act as a knowledgeable point of contact, offering information about the facility, services, and amenities.
- Provide directions and assistance to visitors to help them find their way within the premises.
- **Security and Access Control**:

- Monitor and control access to the building, ensuring only authorized individuals enter.
- Verify identification and issue visitor badges as necessary.
- **Communication**:

- Effectively communicate with various departments and personnel within the organization.
- Handle incoming calls, inquiries, and requests with professionalism and efficiency.
- **Problem Resolution**:

- Address and resolve issues or concerns raised by visitors or employees courteously and promptly.
- Collaborate with relevant personnel to solve problems and improve the visitor experience.
- **Maintaining Appearance**:

- Ensure the lobby area is clean, organized, and presentable at all times.
- Arrange seating and maintain a visually appealing environment.
- **Administration Support**:

- Assist with administrative tasks such as handling mail, managing reservations, and coordinating appointments.
- Keep accurate records of visitor logs and entry/exit information.
- **Customer Service**:

- Provide exceptional customer service to enhance the overall experience for all individuals in the lobby.
- Anticipate and address the needs of guests to create a positive lasting impression.
- **Emergency Response**:

- Familiarity with emergency procedures and protocols to handle situations such as evacuations or medical emergencies.
- **Collaboration**:

- Collaborate with other departments, security personnel, and management to ensure a seamless and secure operation of the lobby area.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Current CTC ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8197276059

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