
International Customer Support Agent
4 days ago
**Job description**
**Job Description: Customer Support Service desk**
- Handling customer queries Internet / Telecom.
- Handle international customer calls to provide exceptional customer service
- Resolve customer queries related to products/services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Qualification: Any Graduate/Undergraduate
Should have excellent English language skills
Should have good computers knowledge and latest operating systems
Should have knowledge on kpi, csat, dsat
Able to join immediately
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- International voice process: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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