International Customer Support Agent

4 days ago


Madhapur Hyderabad Telangana, India JVW Technologies Full time

**Job description**

**Job Description: Customer Support Service desk**
- Handling customer queries Internet / Telecom.
- Handle international customer calls to provide exceptional customer service
- Resolve customer queries related to products/services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

Qualification: Any Graduate/Undergraduate

Should have excellent English language skills

Should have good computers knowledge and latest operating systems

Should have knowledge on kpi, csat, dsat

Able to join immediately

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person



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