Support Associate Hyderabad

2 days ago

Hyderabad, India SAP Full time

**We help the world run better**

SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to SAP SPM customers, consultants and partners.

The Role:
As a Support Engineer your primary responsibilities will be to
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Proactively communicate customer status, concerns and issues to appropriate management team.
- Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.
- Act as a key contributor in the creation of documentation for both internal and external use.
- Develop and maintain effective relationships with internal and external customers.

Role Requirement:

- Major
- BE/B-Tech (or equivalent) in any discipline.
- 4-5 years of experience in a customer support environment resolving technical issues, SaaS experience a plus.
- Experience in Relational Database (such as Oracle or HANA). Writing complex queries is a must along with debugging SQL stored procedures (PL/SQL, T-SQL).
- Should be knowledgeable with Unix/Linux.
- Experience in SPM Commissions (Callidus) is preferable.
- Knowledge on Business Objects 4.x, Crystal/Webi reports, Informatica 10.x is preferable.
- Excellent organizational, customer relationship, verbal and written communication skills, problem solving and listening skills.
- Highly motivated, self-starter & positive attitude.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 335730 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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