Principal Officer

Job Information
- Department Name

Others
- Industry

Insurance
- Work Experience Required

6
- City

Mumbai
- State/Province

Maharashtra
- Country

India
- Zip/Postal Code

400059

About us

If you are interested in being a part of a dynamic startup working at the intersection of financial services and healthcare which is also making a significant positive social impact to society, then Impact Guru is the right place for you.

**Job Description**:
Position

Position Title: Operations/Principal Officer

Location: Mumbai

Reporting Manager: Chief Business Officer

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities

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Spearhead all insurance related activities and undertake a mix of operational and supervisory roles related to selling insurance products, meeting customers, and handling administrative issues related to the role.

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Ensuring compliance with IRDA guidelines and keeping up to date with all regulatory changes and ensuring implementation of the same. Help the organization’s processes remain legally and operationally compliant.

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Responsibility in the matter of regulatory compliance, including its auditing by the regulatory authority.

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Coordinating with insurance companies and internal stakeholders for smooth functioning and growth of the insurance business.

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Responsible for planning, implementing and managing strategies and operational objectives

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Ensure all operations are carried on in an appropriate, cost-effective way

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Implement operational management systems, processes and best practices across all levels.

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Responsible for the reports, product, MIS, and operations following regulatory & compliance norms.

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Responsible for directing agents’ workflow and workload as well as handling complaints, concerns and questions from customers from the regulatory & compliance perspective.

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Conducting effective resource planning to maximize the productivity of people, technology etc.

Professional Experiences

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Minimum 5 years’ experience in General Insurance domain

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Experience in managing operational activities, legal and regulatory compliance for insurance

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Knowledge of performance evaluation and customer service metrics

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Understanding of reporting and budgeting procedures

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Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

Functional & Behavioural Competencies

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Outstanding communication and interpersonal skills

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Excellent organizational and leadership skills with a problem-solving ability

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Strong people management and development skills

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Ability to mentor, coach and motivate others

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Strong analytical and problem-solving skills.

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Multiple stakeholder management

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Growth and aggressive delivery, targets-oriented mind-set

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Entrepreneurial mind-set

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Ability to deliver in high pace environment

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Ability to write and present reports

What do we offer?

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Attractive salary & performance-linked bonuses

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Health Insurance benefits

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An opportunity to be in a leadership position of a high-growth start-up

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Fun, casual & flexible work environment

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Entrepreneurial, forward-looking, growth-driven & open work culture