Customer Service Support Advisor

1 week ago

Gurugram Haryana, India BT Group Full time

**Customer Service Support Advisor**:

- Job Req ID: 49917
- Posting Date: 9 Sept 2025
- Function: Business Services & Operations
- Unit: Finance & Business Services
- Location: Building No 14 Sector 24 & 25A, Gurugram, India
- Salary: Competitive

**Why this job matters**:
**What you’ll be doing**:
1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
5. Refers any issues outside of procedures to a more senior sales advisory professional.

**The skills you’ll need**:

- Collaboration- Negotiation- Contract Management- Customer Service- Relationship Building- Requirements Analysis- Customer Relationship Management- Solution Selling- Decision Making- Growth Mindset- Customer Experience- Inclusive Leadership**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 42378 - Posting Date: 29 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 42379 - Posting Date: 30 Dec 2024 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 47294 - Posting Date: 18 Jun 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39688- Posting Date: 9 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: COMPETITIVE**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 45242 - Posting Date: 23 May 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 42380 - Posting Date: 7 Jan 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38838- Posting Date: 17 Sep 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    4 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 39773- Posting Date: 15 Oct 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: Competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer...

  • Customer Service Support Advisor

    4 days ago

    Gurugram, Haryana, India BT Full time

    **Customer Service Support Advisor**: - Job Req ID: 44488 - Posting Date: 3 Mar 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    6 days ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 48113 - Posting Date: 17 Aug 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering...